Firstly, we are sorry that you feel that you need help. However, now you are here we are very keen to help. Your first port of call to resolve your issue should be to call us and let us know that you need help. Our phone number is 0116-269-3548 and we are open 9-5pm. If you still are unhappy with this, you can write to us via the contact form.
We hope this resolves your issue, and thanks again for supporting us.